This property was incredibly challenging to close on due to complications from the ice storm, a difficult seller and the seller's problems providing a clear title. Gay and Bill Penak, were on top of things from the jump and kept me informed every step of the way. I could not have been more satisfied with their professionalism and their attention to every detail. Other agents may not have been able to close on this property due to all the complications encountered during this sale. Gay and Bill's caring nature and advice made me feel so at ease during this (very) long process. Gay is the agent that every client dreams of having as their representative when buying or selling a home. Gay and Bill Penak treated me like family and I am forever grateful for them!

Since we were selling from out of town, it was very important to have a local REALTOR® that knew the Kerrville market and could help us do everything remotely. Gay was a delight to work with! Communications were fast and responsive and she kept us informed every step of the way.

I spoke with Gay by phone. That same day, Gay sent an organized list of properties with characteristics that met our search criteria. Her proactiveness and ability to make a connection was the difference. We felt as if we have known Gay and Bill for years. Their familiarity with Kerrville was of particular importance to us.

Gay Penak is a sharp and detailed person that can handle a sale such as this with the utmost ease and professionalism. I was out of town most of the time and never experienced any difficulty or issue that wasn't immediately addressed and resolved. Such a delightful and pleasant person... I'd have to make something up to say anything against Gay Penak. It was such a pleasure to work with her and actually make the purchase fun. I have bought a number of homes and had wonderful experiences each time but I have to say Gay Penak really stands out for her professionalism, knowledge, perseverance and attention. She made everything seem so easy and matter of fact. I hope to have friends and family become interested in the Kerrville area and would without a doubt have them contact Gay.

Gay and Bill did a fantastic job...they were great about meeting our unique needs. The online listing was exceptional and I feel that was what sold our house. I felt like Gay and Bill specifically really wanted our house to sell as if was their own. It was a smooth, easy process. Very satisfied.

Gay and Bill did very well.

Gay Penak is the epitome of what anyone working with the public should strive to be like. Gay was friendly, helpful, and always professional in her communications with me at all times and never left me in the dark about what was going on. Gay Penak is a prime example and a tribute of what a Real Estate Professional should be.

Bill and Gay are professionals who are superb agents. Knowledgeable, efficient, and friendly. Best realtors that I have ever dealt with. Bill & Gay are an awesome team!

I had heard about the professional aggressive efforts Gay puts forth to sell properties before listing with her... Boy did I make a very GOOD decision!! No REALTOR® has EVER done MORE to get a property sold!! If you don't list with Gay you are simply wasting time, period!!

I felt like Gay took the time to listen to our requirements and did a great job selecting properties that met those requirements. Gay is extremely friendly and understanding and did a great job helping us find a great house in the area. She is very knowledgeable about the area and was very clear and timely in her communication with us.

I always felt she had my best interests as her priority. I would totally recommend her to anyone.

Gay has been a pleasure to work with. She was very knowledgeable about the whole selling process and answered any questions we had with great detail. She always offered very good advice along the way. We would recommend Gay Penak to anyone!!